Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your zeroApply.ai subscription at any time. When you cancel:

• You will retain access to all features until the end of your current billing period.
• Your subscription will not automatically renew.
• No further charges will be made to your payment method.
• You can resubscribe at any time.

2. How to Cancel Your Subscription

You can cancel your subscription through your account settings:

1. Log in to your zeroApply.ai account.
2. Go to Dashboard → Subscription tab.
3. Click "Manage Subscription" — this opens the Stripe billing portal.
4. Select "Cancel plan" and confirm.

Alternatively, email us at support@zeroapply.ai and we will cancel your subscription for you within one business day.

3. No Refund Policy

All subscription payments are final and non-refundable. This includes:

• Monthly subscription payments.
• Annual subscription payments.
• Partial billing periods after cancellation.
• Auto-apply credit packs (used or unused).

We encourage you to carefully review the features and pricing before subscribing. If you have questions about our service, please contact us before purchasing or use the free tier to evaluate the platform.

4. Goodwill Refund Exception

If you are genuinely dissatisfied within the first 3 days of your very first subscription purchase, contact us at support@zeroapply.ai. We will review your case and may issue a one-time goodwill refund at our sole discretion. This exception applies only to first-time purchases and cannot be combined with any promotional offer.

5. Monthly Subscriptions

For monthly subscriptions:

• Your subscription renews automatically each month on the same calendar date.
• Cancel at least 24 hours before your renewal date to avoid the next charge.
• After cancellation, you keep access until the end of your current monthly period.
• Monthly document generation credits do not carry over to the next billing period.

6. Annual Subscriptions

For annual subscriptions:

• Annual subscriptions are billed once per year at the discounted annual rate.
• You may cancel at any time, but no partial refunds will be issued for the remaining period.
• After cancellation, you keep access until the end of your annual period.
• Cancel at least 24 hours before your annual renewal date to avoid the next charge.

7. Auto-Apply Credits

Auto-apply credits are sold in packs and consumed at 1 credit per job application sent. Credits are:

• Non-refundable once purchased.
• Non-transferable between accounts.
• Valid for 12 months from the date of purchase.
• Not rolled over from subscription-included credits when a billing period ends.

Credits are deducted only when an application is successfully sent or drafted. If our system fails to send an application due to a technical error on our side, the credit will not be deducted.

8. Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate. We will send you a reminder email before your subscription renews.

9. Account Data After Cancellation

After your subscription ends:

• Your account will revert to the free tier with limited access.
• You can still view and download your existing documents.
• You will not be able to generate new AI documents or use auto-apply.
• Your data will be retained for 90 days, after which it may be deleted.

10. EU Consumer Rights

If you are an EU consumer, you may have a statutory 14-day right of withdrawal for digital services, unless you have already started using the service (which includes generating at least one document or enabling auto-apply). By proceeding with your first use of our AI features after purchase, you acknowledge that the service has commenced and the right of withdrawal no longer applies.

11. Contact Us

If you have any questions about cancellation or refunds, please contact us: